Help & FAQs

Start it in our Returns Centre with your email address and order number. You have 90 days, including sale items, as long as items are unworn with labels attached.

You pay to send change of mind returns back to us. We pay to send exchanges out, and we send a prepaid label for faulty items.

Usually within a few business days of your return reaching us, back to your original payment method.

Send us a message with your order number and a photo. We will send a prepaid return label and replace or refund it under our 12 month Product Guarantee.

We dispatch within 24 to 48 hours. Australia Post then takes 2 to 5 business days, or 5 to 9 to WA and remote areas. Shipping is free in Australia on orders of $99 or more. See Shipping for all rates, including international.

Use the tracking link in your dispatch email, or log in to your account. Check your junk folder if you can't find the email.

Message us straight away with your order number. If it has already been sent, you can return or exchange it instead.

Check your tracking first, as parcels are sometimes left in a safe place or at the post office. If it's still missing or arrived damaged, message us and we will sort it out.

Use our Size Guide. Everything is sold as separates, rashies are a relaxed fit, and sunsuits run large, so go down a size.

Everything is UPF50+, tested by ARPANSA, and made from chlorine resistant fabric. Read more on our Product Info page.

Rinse after use and machine wash cold. Don't bleach or tumble dry. See Fabric Care for stain tips.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Afterpay. Prices are in Australian dollars and include GST.