Terms of service
Sandy Feet Australia is a trading name of Alcove Learning Pty Ltd (ABN 56 615 411 660). In these terms, "we", "us" and "our" mean Sandy Feet Australia.
1. About these terms
These terms apply when you use our website at sandyfeetaustralia.com or buy from us. By placing an order, you agree to these terms. Please read them together with our Refund Policy, Shipping Policy, Privacy Policy and Product Guarantee.
2. Using our website
You must use our website lawfully and must not interfere with its operation or security, or try to access information you are not entitled to. We may suspend or restrict access to our website if it is misused.
3. Products and sizing
We take care to describe and photograph our products accurately. Colours can look slightly different depending on your screen. Please check our Size Guide before ordering, and contact us if you need help choosing a size.
4. Prices and payment
For orders delivered within Australia, prices are in Australian dollars and include GST.
If you shop from New Zealand, prices and shipping are shown and charged in New Zealand dollars. If you shop from another country, prices may be shown and charged in your local currency, converted from Australian dollars at the current exchange rate. Your bank or card provider may charge its own fees for overseas or foreign currency purchases.
Shipping costs are shown at checkout before you pay. Payment is taken when you place your order. If you pay with a buy now, pay later service such as Afterpay, that provider's terms also apply.
If a product is listed at an obviously incorrect price because of an error, we may cancel the order and give you a full refund.
5. Orders
After you place an order, we will email you an order confirmation. We may decline or cancel an order, for example if an item is out of stock, there is a pricing error, or we suspect fraud. If we do, we will let you know and refund any amount you have paid in full.
6. Delivery
Delivery options, costs and timeframes are set out in our Shipping Policy. Your order is our responsibility until it is delivered to you.
7. Returns, refunds and our guarantee
Change of mind returns, exchanges and faulty items are covered by our Refund Policy. Refunds are made to your original payment method in the currency you paid. Our swimwear is also backed by our 12 month Product Guarantee.
8. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
9. Promotions and discount codes
Discount codes and promotions are subject to the conditions shown with them. Unless we say otherwise, only one discount code can be used per order, codes cannot be exchanged for cash, and promotions cannot be applied to past orders. We may end a promotion at any time, but this will not affect orders already placed.
10. Reviews and content you submit
If you post a review, photo or other content on our website or social media, you confirm it is your own genuine experience and give us permission to display and share it in connection with Sandy Feet Australia. We may remove content that is offensive, misleading or unrelated to our products.
11. Intellectual property
All content on our website, including our designs, prints, images, text and the Sandy Feet Australia name and logo, belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.
12. Links to other websites
Our website may link to other websites, such as payment and delivery providers. We are not responsible for the content or practices of those websites.
13. Limitation of liability
Subject to your rights under the Australian Consumer Law, we do not guarantee that our website will always be available, uninterrupted or error free. To the extent permitted by law, we are not liable for any loss that was not reasonably foreseeable when you placed your order.
14. Changes to these terms
We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.
15. Governing law
These terms are governed by the laws of Queensland, Australia, and you and we submit to the courts of Queensland.
16. Contact us
Sandy Feet Australia
Alcove Learning Pty Ltd, ABN 56 615 411 660
Email: info@sandyfeetaustralia.com
Phone: 07 5315 8355
Last updated: 13 November 2026